Update: 13th Oct 2011The following content/information may no longer accurate. Please refer to visitor’s comment for feedback about Skynet and Pos Laju.
In our latest opinion (13th Oct 2011), SKYNET is The Worst Courier Service We Had Ever Encountered~~!!!!
First reason: We did receive complaints from clients regarding poor Skynet delivery service. Some customers had feedback to us that Pos Laju is more reliable.
Second reason: Skynet had increased the Fuel Surcharge from 15% to 25% since July 2008. In this case, Pos Laju’s delivery charges is cheaper than Skynet for less heavy parcels (less than 500 grams) in Local Town Delivery (within KL). Within Peninsular Malaysia, skynet service is no longer cheaper. Price is similar as Pos Laju in most cases.
Third reason: Skynet had implemented surcharge of a Whooping Sucking Blood RM60 for delivery to Free Industrial Zone since 1st Aug 2008.
Based on the observations from the past 1 week, here are the comparisons between Pos Laju and Skynet (KL Branch).
|Call for Pick up Request||Excellent! Reference number given upon call for pickup.||Not good! No reference number given.|
|Cut off time for Pick Up Request||Excellent! 5pm during weekday.Good! 4pm during Eve of Public Holiday & Puasa||Not good! 3pm during weekday.Not good! 2pm during Puasa.|
|Pick Up Service from posman||(1) Uncle Inbrahim, age 45-50 (Documents & Small Parcels)Excellent! Never failed for the past 1 yearSuperb Service! Even if i had missed to call for pickup, i can still call Uncle Ibrahim(2) En. Unknown Name, age 30-35 (Parcels)Excellent! Never failed for the past 1 year||En. Mat, age 25-30.Poor! Failed to come once for the past 1 week (my 3rd pick up request).Reason: Mat was on leave, the other posman who was replacing him that day cannot find our shop location. Therefore he didn’t come and collect our parcels. WHAT A LAME EXCUSES, HUH ??|
|Vehicle used by posman||(1) Uncle Ibrahim: using Motorbike.No proper storage device to lock customers’ documents & parcels. Potential threats of documents & parcels being stolen during the interval he used to collect parcels from client. (so far, no missing parcels for Beading.com.my’s customers)(2) using Van for Large parcels: Secure||Van: Secure|
|Delivery Service To Major Cities||1 day. Occasionally delayed.||1 day. Occasionally delayed.|
|Delivery Service To Small Towns||2-3 days, slow. Not familiar with customer’s area.Surcharges apply, expensive!||Relatively faster than Skynet. Familiar with customer’s area.Great! No Surcharge.|
|If 1st Delivery Attempt Failed||Not Good: No proof of Delivery Attempt left on doorstep.||Good: Posman will leave a note to inform you to call for re-attempt delivery service or self-collect at pos office.|
|Customer Service Centre||Not Good: Not Centralized. If you call the HQ, they will ask you to call their branch in charged.Click here for Skynet branches Contact Number.||Good: One easy phone number to remember, i.e: 1-300-300-300|
|Online Tracking||Delayed. Not real time! (note: DHL/Fedex has almost real time tracking capability)||Delayed. Not real time! (note: DHL/Fedex has almost real time tracking capability)|
|Delivery Charges (Major Towns):(1) Parcels less than 500 grams:(2) Parcels @750 grams:(3) Parcels 1 Kg & above:||(1) Same (RM5.20 – W.M.)(2) Similar as Pos Laju (RM 6.5 – W.M)(3) Cheaper (Flat rate @ RM 6.50 up to 3 Kgs – W.M)||(1) Same (RM5.20 – W.M.)(2) Similar as Skynet (RM6.3 – W.M)(3) More expensive (RM7.50 and above, addtional charges for every 250 grams)|
|Delivery Charges (Small Towns):||Surcharge of RM10 and above.||Good! No surcharge.|
|Delivery Charges (FREE INDUSTRIAL ZONE):||SUCKING BLOOD! Surcharge of a whooping RM 60 !||Good! No surcharge.|
|Liability Clause||Max. RM 100. Customers are advised to purchase insurance for goods value more than RM100 and above.||Max. RM 100. Customers are advised to purchase insurance for goods value more than RM100 and above.|
|Damaged goods?||Yes, rarely.||Never.|
|Deliver to wrong address?||Yes, once.||Never.|
|Packaging Quality (Flyers)||More durable.||Less durable.|
|Info required to fill in Airway Bills||Less, save time.||More, wasting our time.|
|Request for Replacement Packaging||Fast! 2 working days.||Slow! 1 week gone not yet arrive!|
|Handling Complaints from Beading.com.my by general staffs.||Pass you to Holland! Promised to ask their superior to call back but never.||Pass you to Holland! Promised to ask their superior to call back but never.|
|Handling Complaints from Beading.com.my by Marketing Executive||Act fast by Mr. Pang||Act fast by En. Asrul|
|Customers complaint to us about their service||Yes, It happened every month. However, still relatively small percentage in overall (1 or 2 cases per month).Complaints such as:(1) Customer was at home but skynet claimed that nobody there. Did they actually drop by?(2) Having difficulties to find customer’s home.||One complaint for the past 1 week.|
|Handling Complaints from Beading.com.my’s customers||You try and let me know…||You try and let me know…|
What is the conclusion then? THERE IS NO CONCLUSION for the time being!!! It’s unfair to make a comparison and conclusion by comparing Skynet and Pos Laju now. I shall update this comparison chart after 3 months. Besides all the complaints received from customers, i would like to tell you a Very Important Fact that We also received Much Much MORE Complements (than complaints) about their On-Time delivery service (both Skynet and Pos Laju). Thanks Skynet and Pos Laju for offering a competitive rate for their delivery service! If you have any complaint about skynet and pos laju, let us hear from you! Leave your comment below and please participate in the voting, Thanks!