Skynet Vs Pos Laju: Whose Service is Better?
September 6th, 2008 in General | 22 Comments
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First reason: We did receive complaints from clients regarding poor Skynet delivery service. Some customers had feedback to us that Pos Laju is more reliable.
Second reason: Skynet had increased the Fuel Surcharge from 15% to 25% since July 2008. In this case, Pos Laju’s delivery charges is cheaper than Skynet for less heavy parcels (less than 500 grams) in Local Town Delivery (within KL). Within Peninsular Malaysia, skynet service is no longer cheaper. Price is similar as Pos Laju in most cases.
Third reason: Skynet had implemented surcharge of a Whooping Sucking Blood RM60 for delivery to Free Industrial Zone since 1st Aug 2008.
Based on the observations from the past 1 week, here are the comparisons between Pos Laju and Skynet (KL Branch).
| SERVICE |
SKYNET |
POS LAJU |
| Call for Pick up Request | Excellent! Reference number given upon call for pickup. | Not good! No reference number given. |
| Cut off time for Pick Up Request | Excellent! 5pm during weekday.Good! 4pm during Eve of Public Holiday & Puasa | Not good! 3pm during weekday.Not good! 2pm during Puasa. |
| Pick Up Service from posman | (1) Uncle Inbrahim, age 45-50 (Documents & Small Parcels)Excellent! Never failed for the past 1 yearSuperb Service! Even if i had missed to call for pickup, i can still call Uncle Ibrahim(2) En. Unknown Name, age 30-35 (Parcels)Excellent! Never failed for the past 1 year | En. Mat, age 25-30.Poor! Failed to come once for the past 1 week (my 3rd pick up request).Reason: Mat was on leave, the other posman who was replacing him that day cannot find our shop location. Therefore he didn’t come and collect our parcels. WHAT A LAME EXCUSES, HUH ?? |
| Vehicle used by posman | (1) Uncle Ibrahim: using Motorbike.No proper storage device to lock customers’ documents & parcels. Potential threats of documents & parcels being stolen during the interval he used to collect parcels from client. (so far, no missing parcels for Beading.com.my’s customers)(2) using Van for Large parcels: Secure | Van: Secure |
| Delivery Service To Major Cities | 1 day. Occasionally delayed. | 1 day. Occasionally delayed. |
| Delivery Service To Small Towns | 2-3 days, slow. Not familiar with customer’s area.Surcharges apply, expensive! | Relatively faster than Skynet. Familiar with customer’s area.Great! No Surcharge. |
| If 1st Delivery Attempt Failed | Not Good: No proof of Delivery Attempt left on doorstep. | Good: Posman will leave a note to inform you to call for re-attempt delivery service or self-collect at pos office. |
| Customer Service Centre | Not Good: Not Centralized. If you call the HQ, they will ask you to call their branch in charged.Click here for Skynet branches Contact Number. | Good: One easy phone number to remember, i.e: 1-300-300-300 |
| Online Tracking | Delayed. Not real time! (note: DHL/Fedex has almost real time tracking capability) | Delayed. Not real time! (note: DHL/Fedex has almost real time tracking capability) |
| Delivery Charges (Major Towns):(1) Parcels less than 500 grams:(2) Parcels @750 grams:(3) Parcels 1 Kg & above: | (1) Same (RM5.20 – W.M.)(2) Similar as Pos Laju (RM 6.5 – W.M)(3) Cheaper (Flat rate @ RM 6.50 up to 3 Kgs – W.M) | (1) Same (RM5.20 – W.M.)(2) Similar as Skynet (RM6.3 – W.M)(3) More expensive (RM7.50 and above, addtional charges for every 250 grams) |
| Delivery Charges (Small Towns): | Surcharge of RM10 and above. | Good! No surcharge. |
| Delivery Charges (FREE INDUSTRIAL ZONE): | SUCKING BLOOD! Surcharge of a whooping RM 60 ! | Good! No surcharge. |
| Liability Clause | Max. RM 100. Customers are advised to purchase insurance for goods value more than RM100 and above. | Max. RM 100. Customers are advised to purchase insurance for goods value more than RM100 and above. |
| Missing Parcels? | Never. | Never. |
| Damaged goods? | Yes, rarely. | Never. |
| Deliver to wrong address? | Yes, once. | Never. |
| Packaging Quality (Flyers) | More durable. | Less durable. |
| Info required to fill in Airway Bills | Less, save time. | More, wasting our time. |
| Request for Replacement Packaging | Fast! 2 working days. | Slow! 1 week gone not yet arrive! |
| Handling Complaints from Beading.com.my by general staffs. | Pass you to Holland! Promised to ask their superior to call back but never. | Pass you to Holland! Promised to ask their superior to call back but never. |
| Handling Complaints from Beading.com.my by Marketing Executive | Act fast by Mr. Pang | Act fast by En. Asrul |
| Customers complaint to us about their service | Yes, It happened every month. However, still relatively small percentage in overall (1 or 2 cases per month).Complaints such as:(1) Customer was at home but skynet claimed that nobody there. Did they actually drop by?(2) Having difficulties to find customer’s home. | One complaint for the past 1 week. |
| Handling Complaints from Beading.com.my’s customers | You try and let me know… | You try and let me know… |
What is the conclusion then? THERE IS NO CONCLUSION for the time being!!! It’s unfair to make a comparison and conclusion by comparing Skynet and Pos Laju now. I shall update this comparison chart after 3 months. Besides all the complaints received from customers, i would like to tell you a Very Important Fact that We also received Much Much MORE Complements (than complaints) about their On-Time delivery service (both Skynet and Pos Laju). Thanks Skynet and Pos Laju for offering a competitive rate for their delivery service! If you have any complaint about skynet and pos laju, let us hear from you! Leave your comment below and please participate in the voting, Thanks!
Both services are not bad~and Skynet DOES leave a note at my doorstep when I’m not in
and there were also occurrences where both Skynet’s and also Pos Laju’s delivery guy called me up and sent my stuff to my uni for me coz I was not at home! *touched*
and oh, calling that 1300 number of Pos Malaysia is really expensive! T_T Never called up Skynet before though~
I’m not sure about other areas but Skynet seems to deliver stuff to my area earlier compared to Pos Laju
@Min: Oh ya, seems like leaving a note at doorstep is not a standard operating procedure? Some did, some didn’t?
I don’t know calling 1300 is expensive. How much does it cost, roughly? R u using prepaid / postpaid? What line?
Thanks for your feedback ya…
Oh icic~probably…I think it’s rather important to at least let people know that they’ve been there…
for Skynet, there was once when I missed my parcel and after calling them up, the delivery man happen to be around somewhere near and he delivered the stuff again on the same day
For Pos laju, they’ll put the second delivery to the next day.
I did hear from others that sometimes the Pos Laju guy will just leave the note in the mailbox (hoping that the recipient will go collect his/her stuff at the p.o. I guess) without going up to condos or flats~However, I’ve been receiving stuff from Pos Laju for the past half year or so and they do bring the stuff up to my condo… or maybe it’s because there’s an elevator so it doesn’t really trouble them? ahahaha XD
Err…errr… about the call~I only know I waste a lot of time pressing this extension and that every time~Regarding the call charges, I’ll let you know the next time I call yea? hehe
No prob with the feedback
Hoping that the rest would contribute also so that there would be a fairer view.
Here are some links to forums discussing about their service:
http://bbs.lelong.com.my/bbs/showthread.php?t=36331
http://forum.lowyat.net/index.php?showtopic=593526&hl=skynet
http://forum.lowyat.net/index.php?showtopic=638990&hl=pos+laju
i hate pos laju!they never call us in case we’re not at home so they juz leave a note asking us to come to post office to collect by ourselves! so lame! i always use skynet because of this reason. plus, didnt they (pos laju) think that why do we use pos laju? because we want the parcel to reach the receipient on time/very fast! right??then what the hell with giving a note in my post box n what if i’m away from home for days?? what if it’s raining?what happened to the notes? dat makes me hatessss Pos Laju so much!
I don’t like Pos Laju too! Prefer Skynet!
i dun like skynet…it always claimed that nobody at home when i was sittin and waitin the mail from morning to evening…and then when i call up skynet and ask how come no ppl coz i’m at home the whole day,then they will say la o the new delivery guy duno the way and cant find ur hse…pls,if cant find my hse cant call me izit?must state no ppl at the hse and blame me?and they like to jus stuck the parcel into the mailbox without callin the receipient to sign and received.and sometimes the goods inside the parcel spoiled coz they stuck inside the mailbox…skynet boleh…!
@wenice: I’m agree with you, this is the most common excuses used by Skynet dispatch guy if they failed. I have raised numerous similar complaint to Skynet head office in the past 2 years regarding this excuse and tell them which branch did not perform. If this happened to you, just call up the branch and talk to the branch manager!
just happened to me.
1) delivered via pos laju today, customer confirm will received by the next day.
2) skynet – Thursday: sent out small parcell to Batu Pahat collected by Skynet at my office, Nilai – Friday 10am: i checked on their tracking website, already at their Batu Pahat branch on Friday 7.40am – Monday 12pm: i checked with customer, still not reaching his hand – Monday 2pm: customer does own collection at Batu Pahat branch, parcel was put down under the counter, reason: nobody can deliveredddd???????? -
Hey everybody! There is no 100% when talk about services as it handle by human not machine.
If really want a good service then go for Branded one lah like Fedex, DHL..
Pay RM5.00 what do you expect.. cheh
@snowice: Fully agreed with you!
Need better service, go for DHL/FEDEX at higher price.
Machine also cannot be 100% trusted, especially the Cash Deposit and ATM.
skynet and poslaju are same…not to good..the more better..i use Nation Wide. They have a very2 good services..
Skynet is terrible.
First i had two experience which i ordered item from lelong.com.
My item delivery was a few days late.I use their tracking system and found my item was already at Butterworth two days ago.
They never call their customer even my phone no was written clearly on the packages.
I had to call them and found that they cannot find my location address.
it just happened just now. i was at home and waiting for poslaju parcel,but yet i receive the sorry notice! it’s so stupid! i din’t heard anyone calling!
and i prefer skynet very much,last time i dint receive the parcel and the pos people called me up.after he knew i wasn’t home,he sent the parcel to my workplace.
poslaju shit! today is 2nd deliver which i received the 1st sorry note yesterday and asked for 2nd deliver. but still, i missed the parcel even i am home!
i am thinking is it the pos people do it purposely!
i prefer on Poslaju, bcoz my experience in skynet is very bad, i lost 2 items withe this provider, and latest, yesterday another item has been out of delivery, even there is no delivery made. i’m not staying in outreach area if the reason that they can’t find my address. or else, their workers too lazy to send that item , and declared it out of deleivery.. and as usual, when i call their Cust Serv, nobody will pick up the phone. so, please think twice to use their service.
Both are good. But the most problems is deliveryman. I am facing lots of problem with the deliveryman. Not just with the two company. Skynet give faster service. But in some remote areas, Poslaju is better.
why don’t u try Gdex?juss call then the delivery man come to pick up ur thing.not too expensive at all.
Hello management, i hope u could give me the answer as quick as possible…
A friend of mine in Uk just sent me something via skynet…Then the skynet sent me an email telling that my parcel is already arrived and now it is in KL..i dont know what it is..but before i can have the parcel, the management told me i have to pay the amount of RM6,000.oo first, for the arrangement of the delivery….why so expensive? Is that true..Does Skynet charge for the delivery…i am scarred of scammers trying to take advantage…please help me…thank you
@Abu Asan: First, we are not the spokesman of Skynet, nor we are the dealer of skynet. We only use their pick up service.
Please contact skynet directly and Not the person who send you email.
However, this is obviously a Scammer.
i kind of prefer poslaju to skynet. but that also depends on the delivery person. over at my place the delivery man who comes in the van isn’t really friendly. i work night shifts sometimes and i think he got tired of ringing the door bell and not getting an answer during the day that he’s just resorted to leaving the note without honking or ringing the door bell anymore.
the other guy who comes on a bike, he’s nicer and he’ll at least call me to make sure i’m at home and is willing to wait for me to open the door.
skynet leaves a notice also when 1st delivery attempt fails. but it’s a super thin piece of paper that is easily ruined or lost.
PosLaju still better for overall. Three times we are buying from beading.my, three times we are facing delivery problem by skynet Bkt Tinggi Klang. Normal Pos Malaysia parcel more faster than skynet delivery.
I feel that skynet service is very bad. I have two bad impression to them. My urgent parcel is reach skynet branch for 4 days also can’t send to me. I have call & follow up with them but nobody can answer my question office staff & driver pass the buck to each other. Finally i can’t wait & call for pick up myself, but they told me the parcel is with the driver. Another story is the parcel for my company. Our company rule is reception can’t chopsign receive for parcel. When inform skynet driver send to the receiving side, he reject ask us to feedback sender to change other courier service. The courier service should provide the fast & good service to the customer. Why not choose normal pos maybe will faster that skynet.
looks like Pos Laju is better if your house is in remote area since their postman more familiar with the area.
conclusion: choose your service wisely.